> ## Documentation Index > Fetch the complete documentation index at: https://docs.goguardian.com/llms.txt > Use this file to discover all available pages before exploring further. # Best Practices: Beacon 24/7 > Recommendations for building an effective Escalation List, selecting a Last Responder, and ensuring staff are reachable when a Beacon 24/7 alert is escalated. The following practices help ensure your school is prepared to respond to escalated Beacon 24/7 alerts. ## Build Escalation List with Care Staff on the Escalation List have access to sensitive alert information. Select people who: * Are trained in your school's Suicide Prevention Plan and confident in executing it * Are willing and able to take action at any hour, including outside of school hours * Hold Super Counselor or Counselor user privileges in Beacon * Are registered in Org Management with names and email addresses that match exactly Include at least two staff members on schedule at all times, plus a designated Last Responder. Teachers and IT administrators are typically not included unless they have specific mental health training. If a staff member is also a parent or guardian of a student enrolled at your school, consult your school's policies before adding them to the Escalation List. ## Choose Last Responder Carefully The Last Responder is contacted only if the Safety Support team cannot reach anyone else on the Escalation List. This person must: * Be available and reachable at any time, day or night * Keep their phone close at all times * Be prepared to take immediate action upon receiving a call ## Plan for Missed Calls If an Escalation List member misses a call: * Check the **Alerts** page in Beacon immediately. The page shows the current escalation status and any actions already taken. * Review the initial notification email. It includes the full Escalation List with each member's email address and phone number. * Contact another staff member on the Escalation List who can access Beacon and take action. ## Avoid General Office Numbers Escalation calls happen outside of school hours. Ensure each Escalation List member provides a direct personal phone number, not a shared office line. Confirm that the number matches what is listed for them in Org Management. ## Save Beacon 24/7 Number to Your Contacts Save **(855) 921-2124** to your contacts as **Beacon 24/7 Escalation**. This number is used for outbound calls only. It does not accept incoming calls. Encourage all Escalation List members to do the same. ## Bypass Do Not Disturb on Mobile Devices To ensure escalation calls come through when Do Not Disturb is active, follow the steps below for each device type. ### iPhone 1. Open the **Contacts** app and find the Beacon 24/7 Escalation contact. 2. Tap **Edit** in the upper right corner of the contact card. 3. Scroll down and tap **Ringtone**. 4. Toggle **Emergency Bypass** to on. This allows calls from this contact to bypass Do Not Disturb. 5. (Optional) Choose a different ringtone for this contact. 6. Tap **Done**. ### Android These steps apply to Android 10. Steps may vary by device or Android version. 1. Open your phone's **Settings** app. 2. Tap **Sound**, then tap **Do Not Disturb**. 3. Under **Exceptions**, scroll to **Calls** and tap **Allow Calls**. 4. Select the appropriate option: anyone, contacts only, or starred contacts only. 5. Turn on **Allow repeat callers** to let a call through if the same number calls twice within 15 minutes. ## Resources Answers to common questions about Escalation Lists and the Safety Support team. Configure phone escalation contacts for Active Planning alerts. Step-by-step instructions for reviewing and resolving escalated alerts. Descriptions of each alert phase detected by Beacon.