> ## Documentation Index
> Fetch the complete documentation index at: https://docs.goguardian.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set Up Kiosk Mode

> Configure a shared device as a dedicated Hall Pass kiosk so students can request passes from a consistent location without disrupting instruction.

Kiosk mode turns a shared classroom or office device into a dedicated GoGuardian Hall Pass station. Pass activity in kiosk mode is scoped to a single location, so staff and students always see requests for the right room.

## Before You Begin

You must set a PIN for your account before you can enable kiosk mode. If you haven't set one yet, GoGuardian Hall Pass will prompt you on the Kiosk Mode screen.

## Set Your PIN

1. Open GoGuardian Hall Pass and select the account menu in the top right.

2. Select **Kiosk Mode**.

3. If no PIN is set for your account, a message appears: "You must set a PIN for your account to enable kiosk mode." Select **Set PIN** and follow the prompts.

## Create a Kiosk Sign-In

A kiosk sign-in is tied to one kiosk location. Passes shown in kiosk mode are scoped to that location.

1. Open GoGuardian Hall Pass and select the account menu.
2. Select **Kiosk Mode**.
3. Select a location from **Select Kiosk Location**.
4. If credentials already exist for that location, the **Kiosk Login** panel shows the username and password you can use. If no credentials exist, select **Create Kiosk Login** to generate them. GoGuardian Hall Pass shows the kiosk URL, username, password, and a QR code the kiosk device can scan to sign in quickly.

## Choose Student Sign-In Method

Select the method that matches your site's setup. This determines how students identify themselves when requesting a pass.

| Method                   | When to Use                                                                                              | How Students Sign In                                                                                                                                                           |
| ------------------------ | -------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| **Student Name**         | Supervised kiosks where staff can confirm students choose the correct name                               | Students select their name from the list.                                                                                                                                      |
| **Student Badge**        | Your site uses the Student Badges feature or has existing student IDs synced through Clever or ClassLink | Students scan a printed Hall Pass badge.                                                                                                                                       |
| **Student ID**           | Student IDs are available in GoGuardian Hall Pass (synced through Clever or ClassLink)                   | Students enter their student ID.                                                                                                                                               |
| **QR Code (Staff Only)** | Staff need unique and secure kiosk access                                                                | Staff open a Camera app or QR code reader and scan the code. The QR code is valid for a short period. If you get an error, reload the Kiosk Login panel to generate a new one. |

## Sign In to Kiosk Mode on a Shared Device

Use the device students will use to request passes.

1. On the shared device, go to the kiosk URL shown on the **Kiosk Login** panel.
2. Enter the **Kiosk Username** and **Kiosk Password**, or scan the QR code with the shared device.
3. Choose a student sign-in method.
4. Click **Login to Kiosk**.

## Request a Pass in Kiosk Mode

Students can request passes from the kiosk location. Site rules, approvals, pass limits, capacity limits, and time restrictions still apply.

1. Click **Request Pass**.
2. If student sign-in is required, the student signs in using the method selected for the kiosk session.
3. Complete the pass request details.
4. Click **Request Pass**. If the pass meets all site rules, it becomes active. If the pass needs approval or is blocked by a rule, GoGuardian Hall Pass shows the pass status.

## View Passes in Kiosk Mode

The Active Passes section shows current passes related to the kiosk location — passes where the kiosk location is the origin or destination.

1. Find the pass under **Home** > **Active Passes**.
2. Click the pass card.
3. If prompted, ask the student to sign in.
4. Click **Use Staff PIN** when staff authorization is needed to view or act on the pass.

## Start the Kiosk

Select **Start Kiosk**. GoGuardian Hall Pass switches to kiosk mode and scopes all pass activity to the selected location.

## Exit Kiosk Mode

To return to the standard Hall Pass view:

1. Select the account menu.
2. Select **Exit Kiosk Mode**.
3. Verify the result: GoGuardian Hall Pass returns to the standard view and displays your full pass activity for the site.

## Revoke Kiosk Access

Revoking a kiosk login immediately ends all active kiosk sessions for that location.

1. Open GoGuardian Hall Pass and select the account menu.
2. Select **Kiosk Mode**.
3. Select the kiosk location.
4. Select **Revoke the Credential**.
5. In the confirmation dialog, select **Revoke Login**. GoGuardian Hall Pass removes access for that location and signs out all existing kiosk sessions.

## Troubleshoot Kiosk Mode

### The Kiosk Won't Load or Sign In

1. Confirm the shared device is going to the kiosk URL shown on the **Kiosk Login** panel, not a general Hall Pass page.
2. Re-enter the **Kiosk Username** and **Kiosk Password** exactly as shown, or scan the QR code instead of typing.
3. If the QR code returns an error, reload the **Kiosk Login** panel to generate a new one — codes are valid only for a short period.
4. Check the device's network connection and confirm it's running a current browser. Kiosk mode can also run as an installed app; see [Set Up PWA Kiosk Mode](/products/hall-pass/pwa-kiosk-mode).

### A QR Code Won't Scan

* **The code expired.** Kiosk QR codes are valid only briefly. Reload the **Kiosk Login** panel to generate a fresh code.
* **The camera can't read it.** Confirm the scanning device has camera permission enabled, and that the code is displayed or printed clearly. For printed student badges, see [QR Codes and Badges](/products/hall-pass/qr-codes-and-badges).

### Students Can't Check In

1. Confirm the student sign-in method matches your site's data. **Student Badge** and **Student ID** require IDs synced through Clever or ClassLink; **Student Name** requires the student to be on the site roster.
2. If the roster is incomplete, the student may not be mapped to this site. See [Troubleshoot Hall Pass Users, Roles, and Sync](/products/hall-pass/add-users-to-hall-pass#troubleshoot-common-access-issues).
3. Remember that site rules still apply — approvals, capacity limits, pass limits, and time restrictions can block a request even when sign-in works.

### Reset or Reconfigure a Kiosk

To move a kiosk to a new location or issue fresh credentials, revoke the existing kiosk login (which ends all active sessions for that location), then create a new kiosk sign-in for the correct location. See [Revoke Kiosk Access](#revoke-kiosk-access) and [Create a Kiosk Sign-In](#create-a-kiosk-sign-in).

## Frequently Asked Questions

**Why are passes missing from kiosk mode?**

Kiosk mode only shows passes related to the selected kiosk location. Confirm the shared device is signed in to the correct room, office, or staff location.

**Can kiosk mode bypass approvals or pass limits?**

No. Kiosk mode follows the same Hall Pass rules as other pass workflows, including approvals, capacity limits, pass limits, and time restrictions.

**Why do staff need a PIN?**

A staff PIN lets GoGuardian Hall Pass record staff-authorized actions from a shared device. Staff must set a PIN before creating or managing kiosk access.

**Which student sign-in option should my school choose?**

Choose the method your site uses for student identity. Students can select their name, scan a printed Hall Pass badge, or enter their student ID.

**What happens when I revoke a kiosk sign-in?**

GoGuardian Hall Pass revokes access for that kiosk location and signs out all existing kiosk sessions tied to that credential.

**What are common issues to watch for?**

* **Wrong kiosk location means passes are missing:** Kiosk mode is scoped to the selected location. If the pass list looks wrong, confirm the kiosk is set to the correct room or office.
* **PIN required:** Enabling or managing kiosk mode requires a staff PIN. Staff should set their PIN before the first use.
* **Kiosk mode does not bypass site rules:** Capacity limits, pass limits, and approvals can still block passes.
* **Shared device accountability:** Decide whether your school wants kiosk actions attributed to students or staff via PIN, and train accordingly.