> ## Documentation Index
> Fetch the complete documentation index at: https://docs.goguardian.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Pear Deck Won't Load: Teacher and IT Admin Checklist

> Fix Pear Deck loading failures for the Google Slides add-on, the PowerPoint add-in, and the browser dashboard, with separate steps for teachers and IT admins.

Loading failures in Pear Deck fall into three categories: the Pear Deck for Google Slides add-on won't load, the Pear Deck for PowerPoint add-in won't load, or the Pear Deck teacher dashboard won't open. Start with the section that matches your situation.

## Pear Deck for Google Slides Add-On Won't Load

### Quick Checks for Teachers

1. **Reload the page.** Close the Google Slides tab and reopen the file.
2. **Check your account.** Confirm you are signed in to Google Slides with the same Google account connected to your Pear Deck account. Mismatched accounts prevent the add-on from loading.
3. **Allow third-party cookies.** Pear Deck requires third-party cookies to function. In Chrome, go to **Settings** > **Privacy and Security** > **Cookies and other site data** and confirm third-party cookies are not blocked for Pear Deck.
4. **Complete account setup.** If you see a "Finish creating your account" message, your Pear Deck account registration is incomplete. Click the message to complete setup, then reload Google Slides.
5. **Try a different browser profile.** If Chrome has multiple profiles, switch to the one connected to your Pear Deck account.

### For IT Admins: Domain-Level Checks

If the issue affects multiple teachers across the district, the block is likely at the domain or network level.

1. **Allowlist Pear Deck domains.** Confirm your network and content filter allow traffic to `*.peardeck.com`, `*.goguardian.com`, and `*.firebase.com`. A block on any of these prevents the add-on from loading.
2. **Check Google Workspace admin settings.** In the Google Workspace Admin console, go to **Apps** > **Google Workspace Marketplace apps**. Confirm the Pear Deck for Google Slides add-on is installed domain-wide or allowed for the affected organizational unit.
3. **Review third-party app access.** Confirm Pear Deck is authorized in **Security** > **API controls** > **App access control** in the Google Workspace Admin console.
4. **Check managed Chrome browser settings.** If Chrome is managed via policy, confirm the policy does not block third-party cookies or extensions for `peardeck.com`.

## Pear Deck for PowerPoint Add-In Won't Load

1. **Reload the add-in panel.** Click away from the Pear Deck panel and click the Pear Deck button in the ribbon again.
2. **Sign out and sign back in.** In the add-in panel, click your name or the menu and sign out. Sign back in with the email connected to your Pear Deck account.
3. **Check your Microsoft account.** The Pear Deck for PowerPoint add-in requires a Microsoft 365 account. Confirm you are using a supported version of Office Online, Microsoft 365, or PowerPoint 2016 or later.
4. **Reinstall the add-in.** In the PowerPoint ribbon, go to **Insert** > **Add-ins** > **My Add-ins**. Remove the Pear Deck add-in, then reinstall it from the Office Add-ins store.
5. **Clear the Office cache.** If the add-in loads but shows a blank panel or login loop, clearing the Office add-in cache often resolves it. Instructions vary by operating system — search "clear Office add-in cache" for your OS version.

## Pear Deck Teacher Dashboard Won't Open

1. **Check the URL.** The teacher dashboard is at [app.peardeck.com](https://app.peardeck.com). Confirm you are not attempting to reach an old URL.
2. **Sign out and sign back in.** Go to [app.peardeck.com](https://app.peardeck.com) and sign out, then sign back in.
3. **Try a different browser.** Pear Deck supports current versions of Chrome, Firefox, Safari, and Edge. If the dashboard does not load in one browser, try another.
4. **Disable browser extensions.** Ad blockers, privacy extensions, and VPNs can interfere with Pear Deck. Disable extensions temporarily to confirm whether one is causing the issue.
5. **Check network access.** If you are on a school network, confirm the network is not blocking `app.peardeck.com`. Ask your IT admin to check network logs if needed.

## Contact Support

If none of the steps above resolve the issue, contact Pear Deck Learning support. When you open a case, include:

* What you see when Pear Deck tries to load (error message, blank panel, loading spinner that never resolves)
* The browser and version you are using
* Whether the issue affects one teacher or multiple teachers
* Whether the issue started recently or has always occurred