> ## Documentation Index
> Fetch the complete documentation index at: https://docs.goguardian.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshoot Google Classroom Issues

> Steps to resolve common problems with syncing Google Classroom in GoGuardian Teacher.

This article covers troubleshooting steps for common issues with syncing Google Classroom in GoGuardian Teacher.

**Common issues:**

* [Classroom shows "Imported" but is missing from Active Classrooms](#classroom-shows-imported-but-is-missing-from-active-classrooms)
* [Classroom was imported but some students aren't syncing](#classroom-was-imported-but-some-students-arent-syncing)
* [Classroom was imported but no students are syncing](#classroom-was-imported-but-no-students-are-syncing)
* [No classes show up when importing Google Classroom](#no-classes-show-up-when-importing-google-classroom)
* [Reconnecting your Google account](#reconnecting-your-google-account)

## Classroom Shows "Imported" but Is Missing from Active Classrooms

**Potential cause:** The Google Classroom was already imported but has since been archived in GoGuardian Teacher.

**Solution:** Go to the [Archived Classrooms page](https://teacher.goguardian.com/classrooms/archived) and check whether the class appears there. If it does, click **Restore Class** to make it active again.

<img src="https://mintcdn.com/goguardian/uPYkhWpFXSbDhWEe/images/screenshots/troubleshoot-google-classroom/step-03.png?fit=max&auto=format&n=uPYkhWpFXSbDhWEe&q=85&s=c71e46de3f9da7c0b5b8209503a26f79" alt="Classroom Shows &#x22;Imported&#x22; but Is Missing from Active Classrooms" width="1970" height="784" data-path="images/screenshots/troubleshoot-google-classroom/step-03.png" />

<img src="https://mintcdn.com/goguardian/uPYkhWpFXSbDhWEe/images/screenshots/troubleshoot-google-classroom/step-04.png?fit=max&auto=format&n=uPYkhWpFXSbDhWEe&q=85&s=9309f419644b89219aa44cd796ca584e" alt="Classroom Shows &#x22;Imported&#x22; but Is Missing from Active Classrooms" width="2412" height="1194" data-path="images/screenshots/troubleshoot-google-classroom/step-04.png" />

## Classroom Was Imported but Some Students Aren't Syncing

### Solution 1: Reconnect Your Google Account

1. Select your name in the upper corner of GoGuardian Teacher, then select **My Account Settings**.

2. Go to the **Google Classroom** tab and click **Reconnect Google Account**, then select your Google account.

3. Go to the **Students** tab of your Google Classroom class in GoGuardian Teacher and click **Sync Google Classroom** to update the class roster.

<img src="https://mintcdn.com/goguardian/uPYkhWpFXSbDhWEe/images/screenshots/troubleshoot-google-classroom/step-02.png?fit=max&auto=format&n=uPYkhWpFXSbDhWEe&q=85&s=f04000161d051233ad6bf18e0c1505aa" alt="Go to the Students tab of your Google Classroom class in GoGuardian Teacher and click Sync Google Classroom to…" width="418" height="288" data-path="images/screenshots/troubleshoot-google-classroom/step-02.png" />

### Solution 2: Check for Pending Student Invitations

Students who haven't accepted their Google Classroom invitation can't be synced. Pending students appear greyed out with an **(invited)** label next to their name.

Once a student accepts the invitation, go to the **Students** tab in your GoGuardian classroom and click **Sync Students From Google** to update the roster.

## Classroom Was Imported but No Students Are Syncing

GoGuardian classroom rosters have a limit of 115 students. If your Google Classroom has more than 115 students, the sync will fail. Reduce the class roster size or split the class into 2 smaller classes.

## No Classes Show Up When Importing Google Classroom

**Solution 1:** If you have active Google Classroom classes but none appear when you try to import them, reconnect your Google account first. See [Reconnecting your Google account](#reconnecting-your-google-account) below.

**Solution 2:** If reconnecting doesn't resolve the issue, have a Google Admin Console administrator verify that the **Data Access** > **Classroom API** setting is configured to allow users to authorize apps to access Google Classroom data.

<Note>
  Google administrators can find this setting by going to **Apps** > **Additional Google Services**, then selecting **Classroom** > **Data access**. You can also use this direct link to the [Data Access Settings in Google Admin Console](https://admin.google.com/ac/managedsettings/397451267717/DataAccessSettings).
</Note>

<img src="https://mintcdn.com/goguardian/uPYkhWpFXSbDhWEe/images/screenshots/troubleshoot-google-classroom/step-01.png?fit=max&auto=format&n=uPYkhWpFXSbDhWEe&q=85&s=3b6c13c2a7fe318d47adeea0bdd28307" alt="&#x22;Import Google Classroom&#x22; interface where classes can be selected and imported to GoGuardian Teacher" width="886" height="936" data-path="images/screenshots/troubleshoot-google-classroom/step-01.png" />

<img src="https://mintcdn.com/goguardian/uPYkhWpFXSbDhWEe/images/screenshots/troubleshoot-google-classroom/step-05.png?fit=max&auto=format&n=uPYkhWpFXSbDhWEe&q=85&s=bec5dcdd6c45319b80ec825bb63b5481" alt="No Classes Show Up When Importing Google Classroom" width="2906" height="1078" data-path="images/screenshots/troubleshoot-google-classroom/step-05.png" />

<img src="https://mintcdn.com/goguardian/uPYkhWpFXSbDhWEe/images/screenshots/troubleshoot-google-classroom/step-07.png?fit=max&auto=format&n=uPYkhWpFXSbDhWEe&q=85&s=bd472cdf5ee01556e2270d07734ab00b" alt="No Classes Show Up When Importing Google Classroom" width="1970" height="784" data-path="images/screenshots/troubleshoot-google-classroom/step-07.png" />

<img src="https://mintcdn.com/goguardian/uPYkhWpFXSbDhWEe/images/screenshots/troubleshoot-google-classroom/step-08.png?fit=max&auto=format&n=uPYkhWpFXSbDhWEe&q=85&s=2f6bc3fec0978568f8a8777bd5675ba2" alt="No Classes Show Up When Importing Google Classroom" width="1242" height="1062" data-path="images/screenshots/troubleshoot-google-classroom/step-08.png" />

## Reconnecting Your Google Account

Reconnecting your Google account refreshes the GoGuardian connection and can resolve multiple issues with Google Classroom.

1. Go to [teacher.goguardian.com](https://teacher.goguardian.com/) and log in.

2. Select your name at the top of GoGuardian Teacher, then select **My Account Settings**.

3. Select **Google Classroom** in the sub-menu.

4. Click **Reconnect Google Account** and select your Google Classroom account.

5. On the "GoGuardian wants to access your Google account" page, click **Allow**, or select **Select all** (or check each box individually) before clicking **Continue**.

<img src="https://mintcdn.com/goguardian/uPYkhWpFXSbDhWEe/images/screenshots/troubleshoot-google-classroom/step-06.png?fit=max&auto=format&n=uPYkhWpFXSbDhWEe&q=85&s=86948e8df755067bace510dc1949668f" alt="On the &#x22;GoGuardian wants to access your Google account&#x22; page, click Allow, or select Select all (or check each box…" width="418" height="288" data-path="images/screenshots/troubleshoot-google-classroom/step-06.png" />

<Note>
  This page may look different depending on your organization's Google settings.
</Note>

6. Verify that your Google account appears as connected under the **Google Classroom** tab in **My Account Settings**.

## Resources

<CardGroup cols={2}>
  <Card title="Add Students to a Class" href="/products/teacher/add-students-to-a-class">
    Manage your class roster in GoGuardian Teacher.
  </Card>

  <Card title="Archive, Restore, or Delete a Classroom" href="/products/teacher/archive-restore-delete-a-classroom">
    Manage archived and active classrooms.
  </Card>

  <Card title="Set Up Teacher Accounts" href="/products/teacher/set-up-teacher-accounts">
    Configure teacher accounts and Google Classroom integration.
  </Card>

  <Card title="Manage Users and Settings" href="/products/teacher/manage-users-and-settings">
    Update account settings for GoGuardian Teacher.
  </Card>
</CardGroup>
