> ## Documentation Index
> Fetch the complete documentation index at: https://docs.goguardian.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Activity Log

> Search every GoGuardian Visitor check-in and check-out, review screening results and form answers, correct check-in and check-out times, and export a CSV.

The GoGuardian Visitor **Activity Log** is the history of every check-in and check-out at your site, from the **Front Desk** and from kiosks. Use it to find a past visit, see what a visitor or student answered on the form, see how screening went and who decided on each alert, correct check-in and check-out times, and export a CSV.

You see check-ins and check-outs for the check-in points you're assigned to. Site Admins see every check-in point. For how access works, see [Users and Permissions](https://docs.goguardian.com/products/visitor/users-and-permissions.md).

To open the **Activity Log**, click **Activity Log** in the Visitor sidebar. From the **Front Desk**, you can also click a name in **Currently Checked In** or **Recent Activity**, or click **View All** under **Recent Activity**. If you received a visitor alert by email or text, see [Respond to a Visitor Alert](https://docs.goguardian.com/products/visitor/respond-to-a-visitor-alert.md).

## Find a Check-In or Check-Out

The **Activity Log** lists the newest check-ins and check-outs first, 10 per page, with the **Time**, **Name**, **Check-In Point**, **Form**, and **Status**. A red alert icon next to the status means the check-in or check-out had a screening alert or flagged answer.

1. Select the dates in the date picker at the top. The list starts with the last month and includes check-ins and check-outs started on those dates.
2. To find a visitor or student, enter their name in **Search logs**. Search matches the first or last name of the visitor or guardian who checked in. It also matches a student who checked in or out or was picked up.
3. To narrow the list, click **Filter** and select any of these. The number on **Filter** shows how many filters are on.
   * **User Type:** **Visitors** or **Students**.
   * **Form:** One form. The list shows only forms used at your check-in points.
   * **Status:** One status, such as **Denied**. **Complete** includes every visitor and student who checked in or out.
   * **Alerts:** Check-ins and check-outs with alerts. See [Find Check-Ins with Alerts](#find-check-ins-with-alerts).
4. Click a name to open the details.
5. Verify the result: The details show the visitor's or student's name, status, and date at the top.

For a check-in that's still **In Progress**, the name opens it in the check-in panel instead, where you can see what's been filled out so far, finish it for the visitor or student, or cancel it. See [Use the Front Desk](https://docs.goguardian.com/products/visitor/front-desk.md#start-a-check-in-or-check-out).

To clear every filter, click **Filter**, then **Reset filters**. Search text and dates stay.

![Activity Log list of fictional visitors and students with their time, check-in point, form, and status, and red alert icons next to a Denied check-in and a Checked In visitor](https://mintcdn.com/goguardian/vbbcOHBdrxzrcZoi/images/screenshots/activity-log/01-list.png?fit=max\&auto=format\&n=vbbcOHBdrxzrcZoi\&q=85\&s=b4842fd57ecb58694f2d3e4f665fa110)

![Activity Log with Filter highlighted and its menu open, showing User Type, Form, Status, and Alerts, with the Alerts choices All Activity, Alerted, Escalated, and Dismissed](https://mintcdn.com/goguardian/vbbcOHBdrxzrcZoi/images/screenshots/activity-log/01-list-filter.png?fit=max\&auto=format\&n=vbbcOHBdrxzrcZoi\&q=85\&s=40dde9a113bba00767e0aedd8764531a)

### Find Check-Ins with Alerts

The **Alerts** filter finds check-ins and check-outs where screening or a form answer needed a staff decision. Confirming students for a pickup is routine, so it doesn't count as an alert here.

| Option | Shows check-ins and check-outs where |
| - | - |
| **All Activity** | Everything, with or without alerts |
| **Alerted** | Any alert came up: a possible sex offender registry or watchlist match, or a flagged answer |
| **Escalated** | Staff chose **Confirm Match**, or denied the check-in or check-out over a flagged answer |
| **Dismissed** | Staff cleared every alert, such as **Not a Match** or **Accept Answer**, and none is waiting for review |

For what each alert means, see [Understand Visitor Screening](https://docs.goguardian.com/products/visitor/visitor-screening.md).

## Read the Status

Each check-in and check-out shows one status.

| Status | Meaning |
| - | - |
| **In Progress** | The visitor or student is still filling out the form, at a kiosk or with staff at the **Front Desk**. |
| **Checked In** | The visitor or student checked in. A visitor with this status hasn't checked out yet. |
| **Checked Out** | A visitor or student checked out, or a visitor checked out after checking in. |
| **Denied** | Staff denied the check-in or check-out after confirming a match or over a flagged answer. A pickup is also denied when staff don't confirm the selected students. |
| **Canceled** | The check-in or check-out was canceled before it finished, at a kiosk or with **Cancel Check-in** or **Cancel Check-out** on the **Front Desk**. |

In the **Status** filter, **Checked In** and **Checked Out** are both **Complete**.

Visitors still checked in at midnight, in your site's time zone, are checked out automatically. Their details say "Checked out automatically." To record when the visitor actually left, change the check-out time. See [Change Check-In and Check-Out Times](#change-check-in-and-check-out-times).

## Open the Details

The details for a check-in or check-out show everything recorded for it, in 3 sections. At the top are the visitor's or student's name, **Visitor** or **Student**, the status, and the date.

* **Details:** When they checked in and out, who checked them in or out, and where. The location is the kiosk, or the check-in point for a check-in made at the **Front Desk**. A visitor who hasn't checked out shows "Still here." **Destination** and **Host** show when the form asked for them.
* **Screening:** The result of each security check and each alert or student confirmation, with who decided and when. See [Review Screening Results](#review-screening-results). This section shows only when the form screened the visitor or something needed a staff decision.
* **Check-In Form Responses** or **Check-Out Form Responses:** Each step of the form, in order, with the answer. The form's name shows under the title.

In the form responses:

* **Confirm Identity** shows the visitor's name and date of birth as staff confirmed them, plus the ID and photo when the form captured them. Click an image to enlarge it. GoGuardian Visitor encrypts ID images and photos. It doesn't check in visitors under 16 and deletes anything already captured for them. See [Understand Visitor Screening](https://docs.goguardian.com/products/visitor/visitor-screening.md).
* A flagged answer shows **Flagged Answer**, and who allowed it, such as "Allowed by Dana Lee."
* **Select Students** lists the students the guardian picked up, and who confirmed them.
* **Create Hall Pass** lists each hall pass the form created. To open a pass, click **View** next to it.
* **Skipped** means the visitor or student skipped an optional step. **Not answered** means they didn't reach it.
* "From previous check-in" or "From previous check-out" means the answer came from an earlier visit, so the step was skipped this time. This happens only when a Site Admin turns on **Save answer and skip for future visits** for an **Ask Question** or **Sign Document** step. See [Form Steps Reference](https://docs.goguardian.com/products/visitor/form-steps-reference.md).
* If the form has **Additional Languages**, select a language at the top right to read the form in that language. Typed answers stay as they were entered.

![Activity Log details for a checked-out visitor, with Details showing check-in and check-out times and who checked them in and out, Screening results, and Check-In Form Responses with the visitor's photo](https://mintcdn.com/goguardian/vbbcOHBdrxzrcZoi/images/screenshots/activity-log/02-details.png?fit=max\&auto=format\&n=vbbcOHBdrxzrcZoi\&q=85\&s=13fee6e1fca2dc7cda82431615387d74)

## Review Screening Results

The **Screening** section shows a card for each security check, each alert, and each student confirmation staff didn't approve, most serious first. A label on each card shows the outcome.

| Card | Outcomes |
| - | - |
| **Sex Offender Registry** and **Watchlists** checks with no alert | **Passed** ("No matches found"), **Skipped** (by a staff member after an error, or "Screened on a visit in the last 60 days"), **Screening** while running, **Screening Error**, **Canceled** |
| **Offender Match** or **Watchlist Match** | **Confirmed Match**: staff confirmed it, so GoGuardian Visitor denied the check-in and alerted the notification list |
| **Possible Offender Match** or **Possible Watchlist Match** | **Not a Match**, **Needs Review** while waiting for a decision, or **Superseded** when staff denied the check-in over another alert |
| **Flagged Answer** | **Allowed**, **Confirmed** when staff denied the check-in, **Needs Review**, or **Superseded** |
| **Confirm Students** or **Students Not Confirmed** | **Needs Confirmation** while waiting, **Not Confirmed** when staff didn't confirm the selected students, or **Superseded** |

Each decided card shows who reviewed it and when, such as "Reviewed by Dana Lee · 9:42 AM."

Click the arrow on a card to see the registry records, watchlist entry, answer, or notifications. Cards where staff confirmed a match, denied a flagged answer, or didn't confirm students open on their own.

* **Sex offender registry match:** A visitor can match more than 1 registry record, so the card lists every record that was a possible match, with its name, date of birth, and source. The record staff confirmed shows **Confirmed Match** and opens on its own. A record staff permanently dismissed for this visitor shows who dismissed it and when. Registry data comes from third parties and isn't independently verified.
* **Watchlist match:** The watchlist entry, including its note as **Reason**.
* **Notifications:** For a confirmed match, each notification list member's **Email** and **SMS** status: **Sent**, **Failed**, **Pending**, or **Off**, with the reason for a failure, such as **No phone number**. See [Notification Lists](https://docs.goguardian.com/products/visitor/notification-lists.md).

For what staff do with each alert, see [Review Screening Alerts](https://docs.goguardian.com/products/visitor/review-screening-alerts.md).

![Activity Log Screening section with Sex Offender Registry Passed and an open Watchlist Match card showing the Custody Orders entry, its Reason, who confirmed it, and Notifications marked Sent](https://mintcdn.com/goguardian/vbbcOHBdrxzrcZoi/images/screenshots/activity-log/03-watchlist-match.png?fit=max\&auto=format\&n=vbbcOHBdrxzrcZoi\&q=85\&s=f63fc9d2d123dec84ae82210b55d7647)

## Change Check-In and Check-Out Times

Correct a time when a visitor or student checked in or out at a different time than the one recorded, such as when a visitor left without checking out. You can change the times for any check-in or check-out with the status **Checked In** or **Checked Out**.

1. Open the details and click **Edit** in **Details**.
2. If the visitor is still checked in and has left, select **Already checked out** in **Edit Details**.
3. Change **Check-In Time** or **Check-Out Time**. For the check-out time, click **Set to Now** to use the current time. Times can't be in the future, and a check-out can't be earlier than the check-in.
4. Click **Save Changes**.
5. Verify the result: **Details** shows the new times.

The panel shows only the times that apply to the form: **Check-In Time** for a student check-in, **Check-Out Time** for a check-out, and both for a visitor check-in.

![Edit Details panel for a visitor who's still checked in, with Check-In Time, Already checked out selected, Check-Out Time with Set to Now, and Save Changes](https://mintcdn.com/goguardian/vbbcOHBdrxzrcZoi/images/screenshots/activity-log/04-edit-details.png?fit=max\&auto=format\&n=vbbcOHBdrxzrcZoi\&q=85\&s=0ee71254868dcb550c5cae439d9102bd)

## Check Out a Visitor or Print a Badge

From the **Activity Log**, you can check out a visitor who's still checked in, or reprint a badge for a visitor or student who's checked in, the same as on the **Front Desk**. A check-out can't be undone, but you can change the check-out time afterward.

* **From the details:** Click **Check Out** or **Print Badge** at the top.
* **From the list:** Click **More actions** (⋮) on the row, then select **Check Out** or **Print Badge**.

**Print Badge** shows only when the form had a **Print Badge** step. For printer setup, see [Badge Printers](https://docs.goguardian.com/products/visitor/badge-printers.md).

Verify the result: After a check-out, the status shows **Checked Out**.

## Export the Activity Log

Export a CSV of the check-ins and check-outs in the list, for your records or to share with your district.

1. Select the dates, and set any search and filters.
2. Click **Export**, then confirm in **Export CSV**.
3. When the report is ready, GoGuardian Visitor emails you a link. Open the email and click the link. The link expires after 7 days.
4. Verify the result: The CSV downloads.

The export matches what you see in the **Activity Log**, across every page: the same dates, search, and filters, and only check-ins and check-outs at your check-in points. Site Admins export every check-in point.

The CSV includes up to 10,000 rows, newest first, with times in your site's time zone. Each row has:

* The time the check-in or check-out started
* The name, date of birth for visitors, and email for students
* The form, user type, action, and status
* The check-in method (**Kiosk** or **Staff**) and check-in point
* The destination and host
* The check-in and check-out times
* Whether staff didn't confirm the selected students, and whether the check-in had a flagged answer or a confirmed watchlist or sex offender registry match

## Troubleshoot the Activity Log

| Problem | Cause | Fix |
| - | - | - |
| A check-in you expected isn't in the list | It's outside the dates, a filter hides it, or it's at a check-in point you aren't assigned to. | Widen the dates, click **Filter**, then **Reset filters**. If it's still missing, ask a Site Admin to assign you to that check-in point. See [Check-In Points](https://docs.goguardian.com/products/visitor/check-in-points.md). |
| **Edit** is missing in **Details** | The check-in is **In Progress**, **Denied**, or **Canceled**. | Finish an **In Progress** check-in from the list first, then edit its times. Times for **Denied** and **Canceled** check-ins can't be changed. |
| **Print Badge** is missing | The visitor already checked out, or the form had no **Print Badge** step. | A badge can't be printed after check-out. If the form has no **Print Badge** step, ask a Site Admin to add it. It applies to visitors and students who check in after the change. |
| A visitor shows "Checked out automatically" | They were still checked in at midnight. | Change the check-out time to when they left. |
| The export email didn't arrive | The report is still generating, or the email went to spam. | Wait a few minutes and check your spam folder. If it still doesn't arrive, export again. |
| A notification shows **Failed** with **No phone number** | The list member has no phone number in Org Management. | Ask a Super User to add one. See [Notification Lists](https://docs.goguardian.com/products/visitor/notification-lists.md). |

## Resources

* [Use the Front Desk](https://docs.goguardian.com/products/visitor/front-desk.md)
* [Review Screening Alerts](https://docs.goguardian.com/products/visitor/review-screening-alerts.md)
* [Understand Visitor Screening](https://docs.goguardian.com/products/visitor/visitor-screening.md)
* [Respond to a Visitor Alert](https://docs.goguardian.com/products/visitor/respond-to-a-visitor-alert.md)
* [Notification Lists](https://docs.goguardian.com/products/visitor/notification-lists.md)
* [Badge Printers](https://docs.goguardian.com/products/visitor/badge-printers.md)
* [Users and Permissions](https://docs.goguardian.com/products/visitor/users-and-permissions.md)


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.