> ## Documentation Index
> Fetch the complete documentation index at: https://docs.goguardian.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Hallway View

> See every visitor checked in at your site in Hallway, open a visitor's details, and check visitors out without going to the Front Desk.

Hallway shows who's at your school right now. At a site that uses GoGuardian Visitor, **Visitors on Site** lists every visitor who has checked in and hasn't checked out yet, with their photo, where they're headed, and how long they've been on site. Administrators and staff around the building can see who's on site from a computer or a phone's browser, without calling the front office.

Hallway access is separate from Visitor access. Staff with Hallway access see **Visitors on Site** without being assigned to a check-in point. Site Admins can give hall monitors and staff on hallway duty the list of who's on site without giving them the **Front Desk**, the **Activity Log**, or screening results.

## Open Hallway

Site Admins always have Hallway access. To give it to all staff, a Site Admin turns on **Allow Staff Access to Hallway** in **Settings** → **Hallway**, or adds specific staff to **Hallway Users**. See [Users and Permissions](https://docs.goguardian.com/products/visitor/users-and-permissions.md#show-visitors-on-site-in-hallway).

1. Sign in to GoGuardian Hall Pass or GoGuardian Visitor.
2. Select **Hallway** in the left-hand product navigation.
3. Verify the result: **Visitors on Site** appears at the top of the page, with the number of visitors next to it.

## Find Visitors on Site

**Visitors on Site** lists visitors checked in with a visitor form at every check-in point at the site, not only the check-in points you're assigned to. The oldest check-in is first. Students checking in and guardians picking up a student don't appear, the same as **Currently Checked In** on the **Front Desk**.

A visitor appears once they finish checking in. A visitor who's still checking in, including one waiting for staff to review a screening alert, isn't listed yet, and a denied check-in never appears. If you got an alert about a visitor, see [Respond to a Visitor Alert](https://docs.goguardian.com/products/visitor/respond-to-a-visitor-alert.md).

Each visitor shows:

* Their photo from the **Confirm Visitor Identity** step, if one was taken
* Their name
* Where they're headed: the destination they chose, or their host if they didn't choose one
* How long they've been on site

To change the layout, click **Grid** or **Table**. The table adds the **Form** and the **Checked in** time, and shows both the destination and the host. Your layout choice also applies to student passes.

To find a visitor, enter a name, form, destination, or host in **Search...**. The search also filters the student pass list.

To collapse the list, click **Hide Visitors**. Hallway remembers your layout and what you hide in this browser, so they stay the same the next time you open Hallway on this computer.

Hallway updates on its own about every 10 seconds. A visitor who checks in at a kiosk or the **Front Desk** appears without refreshing the page, and a visitor who checks out drops off the list. At midnight in your site's time zone, GoGuardian Visitor checks out any visitor still checked in, so the list starts each day empty.

![Hallway in grid view with Visitors on Site listing 4 fictional visitors with their photos, destination or host, and time on site, above Student Passes with active and expired passes for fictional students](https://mintcdn.com/goguardian/vbbcOHBdrxzrcZoi/images/screenshots/hallway-view/01-visitors-on-site.png?fit=max\&auto=format\&n=vbbcOHBdrxzrcZoi\&q=85\&s=624cb77af0b55e116fa1ef6aa4117732)

## View a Visitor's Details

1. Click a visitor's card, or click **View** in table view. **Visitor Details** opens.
2. Review the details:
   * **Checked In:** the date and time the visitor checked in
   * **Time On Site:** how long they've been on site
   * **Check-In Point:** where they checked in
   * **Destination:** the destination they chose, or "No destination given"
   * **Host:** the host they chose, or "No host given"
   * **Form:** the form they checked in with
3. If the visitor has a photo, click it to see it larger.
4. If you have Visitor access at the visitor's check-in point, click **View in Activity Log** to see the full check-in, including screening results and form answers. See [Activity Log](https://docs.goguardian.com/products/visitor/activity-log.md).

Hallway shows only these details. Screening results, form answers, and ID images stay in Visitor. Only Site Admins and staff assigned to that check-in point can see them. Hallway shows a visitor's photo only while they're on site, not after they check out.

![Visitor Details dialog for a fictional visitor with their photo, Checked In, Time On Site, Check-In Point, Destination, Host, Form, View in Activity Log, and Check Out](https://mintcdn.com/goguardian/vbbcOHBdrxzrcZoi/images/screenshots/hallway-view/02-visitor-details.png?fit=max\&auto=format\&n=vbbcOHBdrxzrcZoi\&q=85\&s=5df12caea867cc5d3437d129aec2753f)

## Check Out a Visitor

You can check a visitor out from Hallway if you're a Site Admin or a staff member assigned to the check-in point where the visitor checked in. Otherwise, the card shows **View Details** in place of **Check Out**, and **Visitor Details** shows only **Close**.

1. In grid view, click **Check Out** on the visitor's card. In table view, click **View**, then click **Check Out** in **Visitor Details**.
2. In "Check out \[name]?", click **Check Out**. A check-out can't be undone, but you can change the check-out time later in the [Activity Log](https://docs.goguardian.com/products/visitor/activity-log.md).
3. Verify the result: The visitor no longer appears in **Visitors on Site**, and the count goes down by 1.

## See Student Passes

If your school also uses GoGuardian Hall Pass, **Student Passes** appears below **Visitors on Site**. It lists active, overtime, and expired passes. Passes waiting for approval are collapsed above the list. Click **Show requests** to see them.

To collapse the student passes, click **Hide Passes**. For working with passes, see [Use Hallway](https://docs.goguardian.com/products/hall-pass/hall-monitor.md).

## Troubleshoot Hallway

| Problem | Cause | Fix |
| - | - | - |
| **Hallway** doesn't appear in the product navigation | You don't have Hallway access | Ask a Site Admin to turn on **Allow Staff Access to Hallway** or add you to **Hallway Users** in **Settings** → **Hallway**. |
| **Visitors on Site** doesn't appear in Hallway | Your site doesn't use GoGuardian Visitor, or you're viewing another site | Check the site you're viewing. If the site should use GoGuardian Visitor, contact your IT team and tell them which site. See [Add Sites and Users in Org Management](https://docs.goguardian.com/products/visitor/add-sites-and-users-in-org-management.md). |
| A visitor, student, or guardian isn't in the list | **Visitors on Site** lists only visitors checked in with a visitor form, not student check-ins or pickups. A visitor still checking in or waiting on an alert review doesn't appear yet, and a denied check-in never does. | Find the check-in in the [Activity Log](https://docs.goguardian.com/products/visitor/activity-log.md). If you don't have Visitor access, ask the front office. |
| A visitor shows no photo | No photo was taken in the **Confirm Visitor Identity** step | No action needed. Use the name, destination, and host to find the visitor. |
| You see **View Details** instead of **Check Out** | You don't have Visitor access at the visitor's check-in point | Ask the front office to check the visitor out, or ask a Site Admin to assign you to the check-in point. See [Users and Permissions](https://docs.goguardian.com/products/visitor/users-and-permissions.md). |
| A visitor who left still appears | No staff member has checked them out yet | If you see **Check Out**, check them out from Hallway. Otherwise, ask the front office. GoGuardian Visitor checks them out automatically at midnight. |

## Resources

* [Use the Front Desk](https://docs.goguardian.com/products/visitor/front-desk.md)
* [Activity Log](https://docs.goguardian.com/products/visitor/activity-log.md)
* [Users and Permissions](https://docs.goguardian.com/products/visitor/users-and-permissions.md)
* [Respond to a Visitor Alert](https://docs.goguardian.com/products/visitor/respond-to-a-visitor-alert.md)
* [Use Hallway](https://docs.goguardian.com/products/hall-pass/hall-monitor.md)
* [Use GoGuardian Visitor with Hall Pass](https://docs.goguardian.com/products/visitor/visitor-and-hall-pass.md)


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