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The Log In As feature lets Super Users and users with custom RBAC access sign in to other teachers’ GoGuardian Teacher accounts. Use it to troubleshoot issues, assist with account setup, help create Scenes, or manage classrooms on behalf of inactive teachers.
Log In As only provides access to GoGuardian Teacher. Even if the teacher has access to GoGuardian Beacon, Admin, or Fleet, the Super User can only access the teacher’s GoGuardian Teacher account using this feature.

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Requirements

  • The Super User must have GoGuardian Teacher access enabled on their own account.
  • The teacher must have already signed in to their account and accepted the GoGuardian Teacher Terms of Service. Super Users cannot accept the Terms of Service on behalf of a teacher.

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Log In as a Teacher

  1. Sign in to manage.goguardian.com and navigate to User Management. User Management in GoGuardian Org Management
  2. Locate the teacher’s account in the list.
  3. Click the Log In As button next to the teacher’s Edit button.
  4. A pop-up appears explaining how the feature works. Click Log In As [teacher name] to proceed. You are redirected to the teacher’s GoGuardian Teacher dashboard. Both the Super User and the teacher receive an email documenting this action.
  5. A persistent banner appears in the top navigation while you are signed in as the teacher. Click Switch back to sign out of the teacher’s account and return to Organization Management.
The 'Log In As' button found in User Management next to a user's name being highlighted The Log in to a GoGuardian Teacher Account page displaying a message about how the feature works, how the teacher… The "you are logged in a x" teacher message displayed for an administrator who has logged in as a teacher "A school administrator is assisting you with your account" message displayed for a teacher when an admin has logged… The "You're about to be logged out of this account" message displayed when an admin has been inactive on a teachers… "Session Expired" message when an admin is logged out of a teacher's account

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What the Teacher Sees

If both the Super User and the teacher are signed in to the account at the same time, the teacher sees a white banner in the top navigation with the message “A school administrator is assisting you with your account.”

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Permissions While Logged In

A Super User logged in as a teacher assumes the same permissions as that teacher. For example, if the teacher’s account has the Helper role in a class with multiple teachers, the Super User is also limited to Helper capabilities in that class.

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Automatic Sign-Out

A Super User is automatically signed out of a teacher’s account after 1 hour of inactivity. Before sign-out, a pop-up gives the option to stay signed in or sign out immediately.

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Troubleshoot Log In As Not Working

If clicking Log In As does nothing or behaves unexpectedly:
  1. Open an incognito window and try signing in to manage.goguardian.com again.
  2. If the incognito window works, a browser extension such as an ad blocker may be interfering. Disable or pause ad-blocking extensions for manage.goguardian.com.
  3. If the issue persists, connect to a mobile hotspot and try again. If a hotspot resolves it, the school network may be blocking GoGuardian services. See the Firewalls article for configuration requirements.

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Resources

Set Up Teacher Accounts

Create new teacher accounts before using Log In As.

Manage Users and Settings

Edit account permissions and reset passwords from Org Management.
Last modified on July 15, 2026