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When working with the GoGuardian Technical Support team, an agent may request Chrome policy information from a student’s device. The easiest way to provide this information is by exporting the data as a JSON file and sending it to the agent via chat or email.
  1. Confirm that the student is signed in to their school-provided account.
  2. On the student’s device, type chrome://policy into the address bar, then press Enter.
  3. Click Export to JSON in the top left corner.
  4. Save the file to the desktop with a descriptive file name (example: yourschool-policy.json).
  5. Send the file to the support agent via chat or email to confirm the information was received.
Send the file to the support agent via chat or email to confirm the information was received.

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Last modified on July 15, 2026