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Google has phased out support for Chrome apps, which affects the previous Theft Recovery extension. This article covers the migration process for existing Theft Recovery customers moving Chromebooks to the new extension. These steps require administrator access to Google Admin Console. If you are setting up Theft Recovery for the first time, see Set Up Theft Recovery.

Set Up Theft Recovery in Google Admin Console

Configure Managed Guest Session Settings

  1. Sign in to Google Admin Console as an administrator.
  2. In the navigation menu, go to Directory > Organizational units.
  3. Click Create organizational unit and name it Lost Devices.
  4. Open Devices > Chrome > Settings > Managed guest session settings.
  5. Select the Lost Devices OU from the sidebar.
  6. Apply the following settings: Managed guest session
    • Configuration: Auto-launch managed guest session
    • Session name: Guest
    • Auto-launch delay: 0
    Incognito mode: Disallow incognito mode Task manager: Block users from ending processes with the Chrome task manager URL blocking: javascript://* Screenshot: Allow users to take screenshots and video recordings Developer tools: Never allow use of built-in developer tools
  7. Save your changes.

Apply Device Restrictions

  1. Go to Devices > Chrome > Settings > Device settings.
  2. Select the Lost Devices OU from the sidebar.
  3. Configure the following settings: Sign-in restriction: Do not allow any user to sign in Guest mode: Disable guest mode Forced re-enrollment: Force device to re-enroll after wiping
  4. Save your changes.
Set Up Theft Recovery in Google Admin Console

Install the Theft Recovery Extension

  1. Go to Devices > Chrome > Apps & extensions > Managed guest sessions.
  2. Select the Lost Devices OU.
  3. Click the Add icon and choose Add Chrome app or extension by ID.
  4. Enter the following extension ID: ejblgkabfnkbdjmdkpfgojkohmgnpblh
  5. Select From a custom URL.
  6. Enter the following URL: https://theft-recovery-ext.goguardian.com/production.xml
  7. Select Force install.
  8. Save your changes.
  9. Verify the result: On a target device, confirm that guest session mode is enabled on the login screen. After signing in as a guest, confirm that the Theft Recovery extension is installed in Chrome.
The Add Chrome app or Extension by ID button in Google Admin Console The 'add Chrome app or extension by ID' interface highlighting the 'from a custom URL' option

Move Chromebooks to the New Organizational Unit

  1. In the navigation menu, go to Chrome > Devices.
  2. Select the organizational unit with the old Theft Recovery extension installed.
  3. Select the devices you want to move.
  4. Click Move in the toolbar.
  5. Choose the Lost Devices OU created in the previous section.
  6. Click Move.
Welcome App 'auto launch' page

Authorize and Sync in GoGuardian Admin

  1. Sign in to GoGuardian Admin and go to Theft Recovery.
  2. Click the three-dot menu and select Settings > Authorize with Google.
  3. Log in with a Google Admin Super User account.
  4. Click Allow Access.
  5. In the three-dot menu, select Sync Devices.
  6. Click Sync Google Admin Console.
  7. Verify the result: Find the device in the list. Once the device successfully checks in, its status changes to Detected in the Theft Recovery dashboard.

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Last modified on July 15, 2026