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Multi-factor authentication (MFA) requires users to verify their identity with two or more methods when signing in. GoGuardian supports two MFA methods: a six-digit code sent via email, and a backup code generated by an Org Management Super User. MFA is required for all GoGuardian customers signing in via email and password for the following products:
  • GoGuardian Admin
  • GoGuardian Beacon
  • Fleet
  • GoGuardian Org Management
  • GoGuardian Teacher
GoGuardian does not require MFA for single sign-on (SSO). Google, Clever, ClassLink, and RapidIdentity are exempt.

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Sign In with Email-Based MFA

When MFA is required, users enter their login credentials and then receive a six-digit code by email. Enter the six-digit code in the GoGuardian product to complete sign-in. After entering the code, users can trust their device for 30 days. During that period, the code is not required to sign in. Sign In with Email-Based MFA Sign In with Email-Based MFA

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Generate a Backup Code for a Locked-Out User

Super Users can generate a backup code for a user who is locked out of their account. The code is valid for 10 minutes and can only be used once.
  1. Go to Org Management.
GoGuardian Org Management — User Management page showing the Edit button for accessing Generate MFA Code
  1. Click Staff in the navigation menu.
  2. Click Edit on the affected user’s account.
  3. Click Generate MFA Code under Product Roles. A new window displays the code to share with the user.
Click Generate MFA Code under Product Roles. A new window displays the code to share with the user. 5. Verify the result: The backup code appears in a new window. Share it with the user so they can sign in. Generate a Backup Code for a Locked-Out User

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FAQ

Is MFA optional? No. MFA is required for all users signing in via email and password. How long is the backup code valid? The backup code is valid for 10 minutes from the time it’s generated and can only be used once. What if I didn’t receive the MFA code? Check your inbox and spam folders. If the code still hasn’t arrived, click Resend at the sign-in screen. Can I generate a backup code for my own account? No. Contact a Super User in Org Management to generate a backup code for your account. How do I get help from GoGuardian Support? Submit a support ticket with the affected user’s email address, a description of what they’re seeing, and a screenshot if applicable.
Last modified on July 9, 2026