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Account issues in Pear Practice typically fall into 1 of 4 categories: account type mismatches, login problems, district access gaps, and role errors.

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You’re Showing as a Student Instead of a Teacher

This happens when a teacher signs up using a personal or non-school email address. Pear Practice assigns account types based on the email domain and registration flow. A non-school email routes into the student account path. How to identify this: Sign in to practice.peardeck.com. If your dashboard shows student-facing content, a practice queue, or no teacher configuration options, your account is set to student type. How to fix it: If your school or district has a Pear Practice administrator:
  1. Contact your administrator and ask them to change your account type to Teacher.
  2. Sign out of Pear Practice.
  3. Sign back in after the administrator confirms the change.
  4. Confirm your dashboard shows teacher configuration options, including My Classes and My Library.
If you don’t have an administrator or the administrator can’t make the change, contact Pear Practice support. Provide the email address on the account and confirm that you are a teacher. Support can update the account type directly.
Pear Practice does not have a self-serve account type conversion. A teacher cannot change their own account from student to teacher without admin or support access.

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Your Login Goes to the Wrong Account

If you sign in and land in an account that doesn’t have your classes or content, you’re likely signing in with the wrong credentials. Common causes:
  • You have more than 1 Google account and the browser signed you in with the personal one instead of your school account.
  • Your Clever credentials are linked to a different Pear Practice account than your Google credentials.
  • A previous sign-in session is cached and auto-signing you into the wrong account.
How to fix it:
  1. Sign out of Pear Practice.
  2. Clear your browser’s cookies and cached data for practice.peardeck.com.
  3. Close all browser tabs.
  4. Open a new browser window and sign in again. Select your school Google account when prompted, or sign in with Clever using your school credentials.
If you sign in with Clever and the account still doesn’t match:
  1. Confirm with your IT admin that Clever is syncing your account to the correct Pear Practice email address.
  2. Ask your IT admin to check that your Clever profile email matches the email on your Pear Practice account.
  3. If there’s a mismatch, your IT admin can update the Clever sync or contact Pear Practice support to merge or reassign accounts.

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You Don’t Have District Access

Your district may have a Pear Practice license, but your individual account may not reflect that access yet. How to identify this: You can sign in, but premium features are locked, your account shows a free or trial tier, or you see a prompt to upgrade when your district should already have a paid license. What to check: If all of the above check out and you still don’t have access, your IT admin should contact Pear Practice support with your account email and the district’s license information. SSO vs. individual account: If you created a Pear Practice account independently before your district set up SSO, your account may not be linked to the district license. Your IT admin can check whether your account needs to be migrated into the district’s provisioned group. After access is restored, sign out and sign back in. Your account should reflect the district license tier, and previously locked premium features should be available.

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Change Your Account Role

Administrators can change a staff member’s role between Teacher and Admin within Pear Practice. This requires a Premium license.
  1. Sign in to practice.peardeck.com with an administrator’s account.
  2. Click My Teachers in the menu bar.
  3. Search for the staff member’s name or locate them in the list.
  4. Under Role, click the current role and select Teacher or Admin from the drop-down menu.
The role change takes effect immediately. The staff member does not need to sign out and back in. For full steps, including how to remove a user from Pear Practice, see Change Administrator or Teacher’s Role.
There is no self-serve way to change a student account to a teacher account. Administrators can only manage staff roles (Teacher and Admin). If a student account needs to be converted, contact Pear Practice support.

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Can’t Sign In at All

If you can’t get past the sign-in screen, work through the following by sign-in method. Google sign-in failure:
  1. Confirm your school Google account is active and not suspended. Check with your IT admin.
  2. Open an incognito or private browser window and try signing in at practice.peardeck.com.
  3. If you can sign in that way, the issue is a cached session or browser extension in your regular window. Clear cookies for practice.peardeck.com in your standard browser.
  4. If you still can’t sign in, confirm that practice.peardeck.com is not blocked by your school’s network filter. Ask your IT admin to check the domain allowlist.
Clever sign-in failure:
  1. Confirm you can sign in to Clever itself. If Clever is down or your account is inactive, resolve that first.
  2. Confirm that Pear Practice has been added to your district’s Clever apps and shared with your account. See Sign In with Clever.
  3. If Pear Practice does not appear in your Clever portal, contact your IT admin to verify the app is shared with your user type and school.
Account doesn’t exist yet: If you’re a new teacher and no account has been created for you, your district admin needs to provision access. Pear Practice accounts for district users are created through Clever sync or by an administrator inviting you directly. See Add Teachers to Pear Practice.

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Contact Support

If the steps above didn’t resolve the issue, contact Pear Practice support. When you reach out, include:
  • The email address on the account
  • The sign-in method you’re using (Google or Clever)
  • A description of what you see when the problem occurs
  • Your district name, if applicable
Last modified on July 16, 2026