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An escalation list is a prioritized list of staff contacts who receive notifications when a Beacon alert is generated. Contacts are organized into tiers. Tier 1 contacts are notified first. If no action is taken within the configured interval time, Beacon notifies the next tier. Beacon continues to send notifications to each tier based on the notification settings for that category. Multiple contacts can be assigned to a single tier. All contacts in a tier receive notifications at the same time.
Only Super Users and Super Counselors can configure escalation lists.
The ability to set separate escalation lists for during and after school hours requires a Beacon Core or Beacon 24/7 license.

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Set Up the Suicide and Self-Harm Escalation List

  1. Go to beacon.goguardian.com and sign in.
  2. Click Settings from the navigation menu.
  3. Select Escalation Lists.
  4. Click the Suicide + Self Harm tab.
  5. Type a name or email address to search for a user. Select the user when their name appears. Add as many users to a tier as needed. To add all current Beacon users to a tier at once, click Add All Users.
  6. Click Save Changes at the bottom of the screen.
Any user with any Beacon permission level can be added to an escalation list.
With Beacon Starter, only the first position may be filled — with either one individual user or all users. Selecting all users notifies everyone in the deployment at the same time.
Set Up the Suicide and Self-Harm Escalation List

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Configure After-School Hours Notifications

After-school notification behavior is set independently from school-hours notifications. Three options are available.
  1. Select Email Summary of After Hours Alerts.
  2. Click Save Changes at the bottom of the page.
The email summary is sent to all escalation list members configured for during school hours.
  1. Select Send Notifications.
    • To use the same escalation list as school hours, select Use the same contacts as Suicide + Self Harm school hours.
    • To define a separate list for after-hours, clear Use the same contacts as Suicide + Self Harm school hours and configure the after-hours list.
  3. Click Save Changes at the bottom of the page.
  1. Select No Notifications.
  2. Click Save Changes at the bottom of the page.
For Beacon 24/7 deployments, this setting does not affect your 24/7 phone call escalation list schedule.
Configure After-School Hours Notifications

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Set the Interval Time

Interval time sets how long Beacon waits for a user to respond to an alert before notifying the next tier. In Beacon Starter, if no action is taken on the alert card within the interval time, a reminder email is sent to the user on the escalation list. This process repeats up to 5 times. Configure the interval time under the Interval Time section of the Escalation Lists settings page. Set the Interval Time

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Remove a User from an Escalation List

  1. Go to Settings, then select Escalation Lists.
  2. Click Edit next to the tier that contains the user.
  3. Click the X next to the user’s name to remove them from the tier.
  4. Click Save at the bottom of the page.
Click Save at the bottom of the page. To remove an entire tier, click Delete next to that tier.
At least one user must remain on the escalation list at all times. The final user on the list cannot be removed.
Remove a User from an Escalation List Remove a User from an Escalation List

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Update the Escalation List in Beacon Starter

In Beacon Starter, change the current escalation list user by replacing them directly.
  1. Go to beacon.goguardian.com and sign in.
  2. Click Settings from the navigation menu.
  3. Select Staff Notifications.
  4. Click Edit next to the current user.
  5. Click the X next to their name to remove them.
  6. Type the name of the new user and click Add 1 User, or click Add All Users to add all current users in the deployment.
  7. Click Save Changes at the bottom of the page.
Click Save Changes at the bottom of the page.

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Resources

Upload Escalation List CSV

Format and upload a CSV file for Beacon 24/7 phone call escalations.

Beacon User Roles and Permissions

Review which roles can manage escalation lists.

Add and Manage Beacon Users

Add users to a deployment before adding them to an escalation list.

Include Student Names in Notifications

Enable student names in all Beacon email alert notifications.
Last modified on July 15, 2026