Fix Kiosk Mode Issues

A GoGuardian Hall Pass kiosk won’t sign in, students can’t check in, passes are missing from the kiosk, or you can’t find or sign out of a kiosk. Most kiosk problems come from the kiosk’s sign-in, its location, or the student sign-in method.

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Fix Kiosk That Won’t Sign In

The shared device doesn’t load the kiosk, or Kiosk Login shows “Invalid kiosk credentials” or “Too many login attempts.”

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Identify Possible Causes

• The device isn’t on the kiosk URL shown in the kiosk’s Kiosk Login panel.
• The username or password was typed incorrectly, or the kiosk’s login was revoked or the kiosk was archived.
• Too many sign-in attempts came from the same network in a short time.
• The device has no network connection, or its browser or app is out of date.

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Apply Solution

Try these solutions, most common first:

1. Confirm the shared device is going to the kiosk URL shown on the Kiosk Login panel, not a general Hall Pass page.
2. Re-enter the Kiosk Username and Kiosk Password exactly as shown, or scan the QR code instead of typing.
3. In Hall Pass, open the kiosk from Hall Pass → Manage → Kiosks. If its page shows “There is currently no kiosk login,” click Create Kiosk Login and sign in with the new credentials. If the kiosk is no longer listed, it was archived. Create a new kiosk.
4. If the device shows “Too many login attempts,” wait before you try again.
5. Check the device’s network connection. For a browser kiosk, confirm Chrome or Microsoft Edge is up to date. For an iPad or Windows kiosk, confirm the GoGuardian Campus app is installed and up to date. Review Choose Kiosk Setup for the device’s deployment method.
6. Verify the result: The device shows your Hall Pass kiosk with the location name at the top.

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Fix QR Code That Won’t Scan

Scanning the kiosk’s QR code shows “Kiosk login link has expired,” or the camera doesn’t read the code.

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Identify Possible Causes

• The code expired. Kiosk QR codes are valid only briefly.
• The camera can’t read it. The scanning device doesn’t have camera permission, or the code isn’t displayed or printed clearly.

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Apply Solution

Try these solutions, most common first:

1. Reload the kiosk’s page in Hall Pass to generate a fresh code, then scan again.
2. Confirm the scanning device has camera permission turned on, and that the code is displayed or printed clearly.
3. For printed student badges, see Set Up QR Codes and Badges.

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Help Students Who Can’t Check In

A student can’t find their name, their badge or student ID isn’t recognized, or Request Pass doesn’t work on the kiosk.

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Identify Possible Causes

• The kiosk’s student sign-in method doesn’t match your site’s data.
• The student isn’t mapped to this site.
• A site rule blocks the request even though sign-in works.
• The kiosk’s room is allowed only as a destination.

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Apply Solution

Try these solutions, most common first:

1. Confirm the student sign-in method matches your site’s data. Scanning their badge and Typing their student ID require IDs synced through Clever or ClassLink. Selecting their name requires the student to be on the site roster. To change the method, open the kiosk and click Edit Kiosk.
2. If the roster is incomplete, the student may not be mapped to this site. See Fix Hall Pass Access Issues.
3. Remember that kiosk mode doesn’t bypass site rules. Approvals, capacity limits, pass limits, and time restrictions can block a request even when sign-in works.
4. If the kiosk shows “This location can not be used as a pass origin,” the room is allowed only as a destination. Change the room’s Allowed Origin or Destination setting to include origins, or use a kiosk at a different location. See Manage Rooms and Locations.

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Find Passes Missing from Kiosk

A pass you expect doesn’t appear under Active Passes on the kiosk.

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Identify Possible Causes

• A kiosk shows only passes tied to its location, meaning passes where the kiosk location is the origin or destination.

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Apply Solution

1. Confirm the shared device is signed in to the kiosk for the correct room, office, or staff location. The kiosk’s location name appears at the top of the kiosk screen.
2. If the location is wrong, sign the device out and sign in with the correct kiosk’s credentials.

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Find Kiosks Page

Kiosk Mode isn’t where you expect in the account menu, or a kiosk or room you expect isn’t listed.

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Identify Possible Causes

• Kiosks moved to the sidebar. A Kiosks Have Moved notice points to the new location.
• Staff see only kiosks for rooms they’re assigned to, or for themselves. Site Admins see every Hall Pass kiosk at the site.

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Apply Solution

Try these solutions, most common first:

1. In the sidebar, select Hall Pass → Manage → Kiosks.
2. If you’re Staff and a room is missing from Location or a kiosk is missing from the list, ask a Site Admin to assign you to the room or to manage that kiosk. See Manage Rooms and Locations.

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Sign Out of Kiosk Without Your PIN

You can’t sign a kiosk device out because no one nearby has set a staff PIN.

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Identify Possible Causes

• Signing a kiosk device out requires a Staff or Site Admin PIN. Students can’t sign the device out.

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Apply Solution

Try these solutions, most common first:

1. Set your PIN, then sign the device out from the kiosk’s More menu. See Set Your PIN.
2. To sign out every device remotely, revoke the kiosk’s login from its page in Kiosks. See Revoke Kiosk Access.

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Move or Reset Kiosk

You need to move a kiosk to a new location or issue fresh credentials.

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Identify Possible Causes

• The kiosk’s credentials need to be replaced.
• A kiosk’s location can’t be changed after it’s created.

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Apply Solution

1. Issue fresh credentials: Revoke the existing kiosk login, which ends all active sessions for that kiosk, then click Create Kiosk Login. See Revoke Kiosk Access.
2. Move to a new location: Create a new kiosk for the correct location, then archive the old one. See Create Kiosk Sign-In and Archive Kiosk.

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Contact Support

If the kiosk still doesn’t work, contact GoGuardian Support. Include:

• The kiosk name and location
• The device type and setup (GoGuardian Campus app, ChromeOS PWA, or browser)
• The exact message the kiosk shows
• The student sign-in method, if students can’t check in

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Resources

• Set Up Kiosk Mode
• Set Up Chromebook PWA Kiosk
• Set Up QR Codes and Badges
• Fix Hall Pass Access Issues
• Use Hallway