The Create Button Is Disabled or Does Nothing
Check your district tool settings first. If the Create button is grayed out or does not respond, the tool you are trying to use may be disabled by your district administrator.- In Pear Start, check whether the tool shows a locked icon or a message indicating it is unavailable.
- If so, contact your district admin to confirm the tool is enabled. Administrators can enable or disable individual Pear Start tools for teachers. See Enable or Disable Tools for more information.
- If the tool appears enabled but the Create button still does not respond, continue to the steps below.
- Reload the page. A stale session can prevent the button from activating.
- Confirm you are signed in to Pear Start with the Google account connected to your school. Sign out and sign back in if needed.
- Clear your browser cache and cookies, then reload Pear Start. Cached authentication data can cause the Create button to stop responding.
- Try a different browser. Chrome is recommended. If the button works in another browser, the issue is specific to your current browser’s state.
- Disable browser extensions temporarily. Ad blockers and privacy extensions can interfere with Pear Start’s generation process.
Generation Starts but Produces Blank or Incomplete Output
If Pear Start begins generating but the result is blank, incomplete, or does not include expected content:- Review your input. Pear Start generates content based on the description you provide. Very short or vague descriptions (for example, “math”) produce lower-quality output. Try providing a topic, grade level, and standard (for example, “4th grade fraction addition, CCSS.MATH.4.NF.B.3”).
- Retry the generation. Generation quality can vary. If the output does not meet your needs, click Regenerate or adjust your input and try again.
- Check for service availability. If generation consistently fails across multiple attempts, Pear Start may be experiencing a service interruption. Check status.peardeck.com or contact Pear Deck Learning support.
Pear Start drafts content for your review. Every generated output should be reviewed and edited before assigning to students. Pear Start does not guarantee accuracy, standards alignment, or completeness — those are confirmed by the teacher during review.
Generated Content Won’t Export to Pear Deck
If you generated a lesson or slide deck with Pear Start but cannot transform it into a Pear Deck lesson:- Confirm you are signed in to both Pear Start and Pear Deck with the same Google account.
- In Pear Start, open the generated content and click Open in Pear Deck. If the button is not available, look for Export to Google Slides first, then open the exported file in Google Slides and add it to Pear Deck from there.
- If the export to Google Slides fails, check that Google Drive is accessible from your account and that you have permission to create files in your Drive.
- If the Pear Deck option does not appear at all, confirm your Pear Deck account is active and your district has Pear Deck as part of its plan.
Generated Content Won’t Export to Google Docs or Google Forms
- Confirm your Google account has write access to Google Drive. If Drive is restricted by your district, exports may be blocked.
- Click Export and select the destination. If the export starts but the file does not appear in Drive, check the Shared with Me and Recent sections of Google Drive — the file may have been saved to a different location.
- If the export fails with an error message, note the message and contact Pear Deck Learning support.
- For Google Forms exports specifically: Pear Start generates question-based content into Google Forms. If the output contains no questions (for example, a lesson plan), the Google Forms export option may not be available.
I Cannot Find Content I Already Generated
Generated content is saved to your Pear Start library. To find it:- In Pear Start, open My Content.
- Use the search or filter to find content by topic or date created.