Scheduled sessions require Chat to be turned on manually each class. The Chat setting does not carry over from session to session automatically for scheduled classes.
Enable Chat
- On the class tile on your GoGuardian Teacher dashboard, set the Start class with Chat toggle to On before clicking Start Class.
- To change the Chat setting during an active session, go to the class Screens view and click the Chat toggle to turn it on or off. You can change this setting at any time during the session.
- Click the chat bubble icon near the bottom corner of the page to open the Chat sidebar.
- In the Chat sidebar, go to the Conversations section and select a student to open the chat interface with that student.
- Confirm that the student appears in your Conversations list and that the chat input field is available.
Send a Class Announcement
The Announcement feature lets you broadcast a message to all — or individual — students in your class at once. For details on using Announcements, refer to the Using Announcements article.Review Chat History
Chat history between teachers and students is saved in 2 places. In the Sessions page: Click on any class tile to open the Sessions page. Find the session you want to review in the Chat Log column and click View to open the chat logs for that session. In Student Reports: Go to the Student Reports tab. Select a classroom, a student name, and a date range, then choose View or Email the report. For viewed reports, chat logs appear in the Chat History tab. Emailed reports are delivered as a PDF that includes browsing activity, teacher commands, screenshots, and a Chat History section.GoGuardian Super Users have access to all historical chat logs between teachers and students in the Chat Logs section of Org Management at manage.goguardian.com/chat-logs.
Frequently Asked Questions
If a teacher deletes a classroom, can they still access chat history? No. When a classroom is deleted, the corresponding chat logs are also deleted. GoGuardian administrators retain access to chat logs even after a class is deleted. If a teacher removes a student from a classroom, can they still access chat history? No. When a student is removed from a classroom, their chat logs are also removed. GoGuardian administrators retain access to chat logs even after a student is removed. If a teacher archives a classroom, can they still access chat history? Yes, as long as the student is still enrolled in the archived classroom. Can a teacher email chat logs to someone outside their organization? Yes. Teachers can send chat logs to users outside of their organization.Resources
Start a Classroom Session
Review how to start a session and set Chat preferences at launch.
Student Browsing Reports
Access individual student activity and chat history from Student Reports.