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The following practices help ensure your school is prepared to respond to escalated Beacon 24/7 alerts.

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Build Escalation List with Care

Staff on the Escalation List have access to sensitive alert information. Select people who:
  • Are trained in your school’s Suicide Prevention Plan and confident in executing it
  • Are willing and able to take action at any hour, including outside of school hours
  • Hold Super Counselor or Counselor user privileges in Beacon
  • Are registered in Org Management with names and email addresses that match exactly
Include at least two staff members on schedule at all times, plus a designated Last Responder. Teachers and IT administrators are typically not included unless they have specific mental health training. If a staff member is also a parent or guardian of a student enrolled at your school, consult your school’s policies before adding them to the Escalation List.

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Choose Last Responder Carefully

The Last Responder is contacted only if the Safety Support team cannot reach anyone else on the Escalation List. This person must:
  • Be available and reachable at any time, day or night
  • Keep their phone close at all times
  • Be prepared to take immediate action upon receiving a call

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Plan for Missed Calls

If an Escalation List member misses a call:
  • Check the Alerts page in Beacon immediately. The page shows the current escalation status and any actions already taken.
  • Review the initial notification email. It includes the full Escalation List with each member’s email address and phone number.
  • Contact another staff member on the Escalation List who can access Beacon and take action.

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Avoid General Office Numbers

Escalation calls happen outside of school hours. Ensure each Escalation List member provides a direct personal phone number, not a shared office line. Confirm that the number matches what is listed for them in Org Management.

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Save Beacon 24/7 Number to Your Contacts

Save (855) 921-2124 to your contacts as Beacon 24/7 Escalation. This number is used for outbound calls only. It does not accept incoming calls. Encourage all Escalation List members to do the same.

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Bypass Do Not Disturb on Mobile Devices

To ensure escalation calls come through when Do Not Disturb is active, follow the steps below for each device type.

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iPhone

  1. Open the Contacts app and find the Beacon 24/7 Escalation contact.
  2. Tap Edit in the upper right corner of the contact card.
  3. Scroll down and tap Ringtone.
  4. Toggle Emergency Bypass to on. This allows calls from this contact to bypass Do Not Disturb.
  5. (Optional) Choose a different ringtone for this contact.
  6. Tap Done.

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Android

These steps apply to Android 10. Steps may vary by device or Android version.
  1. Open your phone’s Settings app.
  2. Tap Sound, then tap Do Not Disturb.
  3. Under Exceptions, scroll to Calls and tap Allow Calls.
  4. Select the appropriate option: anyone, contacts only, or starred contacts only.
  5. Turn on Allow repeat callers to let a call through if the same number calls twice within 15 minutes.

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Resources

Beacon 24/7 FAQ

Answers to common questions about Escalation Lists and the Safety Support team.

Escalation Lists

Configure phone escalation contacts for Active Planning alerts.

Review a Beacon 24/7 Alert

Step-by-step instructions for reviewing and resolving escalated alerts.

Alert Phases

Descriptions of each alert phase detected by Beacon.
Last modified on July 7, 2026