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Beacon 24/7 escalated alerts are student-triggered events that the GoGuardian Safety Support team has reviewed and escalated because the online behavior or content demonstrated methodologies, suicide notes, or similar indicators. You can review these alerts from the Alerts page in GoGuardian Beacon. Refer to your school’s suicide prevention policy to help determine what actions your users take at this stage.
The content that triggered the alert is not included in the notification email. Use the link in the email to access the full alert card, which contains browsing history, rationale, and screenshots.

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Access Alert from Email

When Beacon detects activity associated with self-harm or suicide, an email notification is sent from beacon-noreply@goguardiannotifications.com to all members on the Escalation List. The email includes the student’s name, deployment, and the current Escalation List in call order.
  1. Click the login link in the Beacon Alert Notification email.
  2. If prompted, sign in to GoGuardian Beacon.
  3. The alert card opens automatically. Review the alert content before taking action.

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Review Alert on Alerts Page

Alert cards with a colored border require attention. Click any alert card to open the full detail view.
  1. Click the alert card on the Alerts page.
  2. The Rationale tab contains:
    • Screenshots highlighting the content that triggered the alert
    • DOM text highlighting specific terms associated with the alert
  3. The Browsing tab displays screenshots, direct URL links, the time of the alert, and the phase or category.
  4. Select the Mark as Read checkbox inside the Rationale tab.
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Resolve Alert

  1. Click the alert card on the Alerts page.
  2. Read through all available information before taking action.
  3. Toggle each action taken for this alert under Actions Taken for This Alert.
  4. Select the appropriate risk level for the student.
  5. Under the Rationale tab, a summary from the Safety Support team notes whether contact with an Escalation List member was successfully made.
  6. Select the Mark as Read checkbox to complete the alert. Toggling all required actions also removes the colored border from the alert card.
The Previous Actions Taken section displays the date, time, and actions recorded for previous alerts associated with the same student.
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Resources

Beacon 24/7 FAQ

Answers to common questions about the Beacon 24/7 service.

Alert Phases

Descriptions of each alert phase detected by Beacon.

Risk Levels

How to assign and interpret risk levels on alert cards.

Escalation Lists

Configure who receives Beacon 24/7 escalation calls.
Last modified on July 9, 2026