Review Alert Phases
Active Planning
Active Planning alerts are generated when Beacon detects online activity that may indicate a student is actively planning self-harm. This is the highest-severity phase and is subject to review and escalation by the Beacon 24/7 Safety Support team when the 24/7 service is enabled.Suicide Ideation
Suicide Ideation alerts are generated when Beacon detects online activity that may reflect a student expressing thoughts related to suicide — for example, writing “I want to die” — without indicating active planning.Self Harm
Self Harm alerts are generated when Beacon detects online activity that may reflect a student’s desire to injure themselves on purpose, such as through cutting.Help & Support
Help & Support alerts are generated when Beacon detects that a student may be seeking help or support resources — such as hotline numbers, American Foundation for Suicide Prevention materials, or support forums — either for themselves or for a peer.Suicide Research
Suicide Research alerts are generated when Beacon detects that a student may be looking up general statistics or information about suicide, such as for a class assignment, rather than expressing personal ideation.Suicide Research and Help & Support alert cards are not generated for activity on
.edu or .gov websites.Understand Phase and Escalation
Only Active Planning alerts are eligible for escalation to the Beacon 24/7 Safety Support team. All other phases generate notifications to the staff members listed in your school’s email notification settings.Resources
Review a Beacon 24/7 Alert
Step-by-step instructions for reviewing Active Planning escalations.
Risk Levels
How to assign and interpret risk levels on alert cards.
Alert Preferences
Configure which phases generate alerts and notifications.
Beacon 24/7 FAQ
Common questions about the Beacon 24/7 escalation service.