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When GoGuardian Beacon generates an alert, it notifies the first user on the Escalation List. If SMS notifications are enabled, both a text message and an email are sent. The text message includes the predicted phase and a sign-in link to the alert. Learn more about SMS terms and opt-out options in SMS Notification Terms.

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Sign In and Review the Alert

  1. Click the link in the text message. You will be taken to the Beacon sign-in page.
  2. Enter your GoGuardian credentials to access the Beacon Alerts page.
  3. The unread alert appears at the top of the feed with a dark outline. Click the alert card to open the Alert Details view.
The alert card displays the student’s primary guardian contact name and phone number for a quick response.

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Take Action to Stop the Escalation Cycle

To end the escalation list notification cycle, complete at least one of the following actions on the alert card:
  • Select a Risk Level using the dropdown.
  • Select at least one item under Actions Taken for this Alert.
If no action is taken within the configured Interval Time, the next user on the escalation list is notified.
If you do not take action, notifications will continue cycling through the escalation list until the escalation cycle is complete or a user acts on the alert.
A student's alert tile in GoGuardian Beacon displaying student name, predicted alert phase, Guardian, and alert… GoGuardian Beacon Alert Details page highlighting the risk level and actions taken for the alert

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Verify the Phase Prediction

After taking action, verify Beacon’s phase prediction:
  1. Click the listed Predicted Phase on the alert card.
  2. Select Yes or No to confirm whether the prediction is accurate.
Your feedback helps improve Beacon’s prediction model. You can update your response at any time. Phase names used by Beacon:
  • Active Planning
  • Suicide Ideation
  • Self Harm
  • Help & Support
  • Suicide Research
Alert Details Beacon alert card highlighting the Predicted Phase of 'Active Planning'

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Mark a Miscategorized Alert

Alerts cannot be deleted. If Beacon has miscategorized an alert, mark it as follows:
  • Set Risk Level to No Risk.
  • Click the Predicted Phase and select No if the prediction is inaccurate.
Setting the risk level to No Risk ends the escalation list cycle.

SMS Notification Terms

Review opt-in terms, opt-out instructions, and carrier information.

Configure Alert Notifications

Enable SMS notifications in Your Beacon Profile.

Notification Settings

Configure interval times and the number of reminders per alert.

Troubleshoot SMS Short Code

Resolve issues with receiving Beacon text message alerts.
Last modified on July 15, 2026