Confirm that your phone’s browser does not have “Request Desktop Website” enabled. Instructions are below.
Access Alert Cards on Mobile
Two methods are available:- Click the URL link in a Beacon email or SMS notification.
- Go to beacon.goguardian.com in your phone’s browser and select the alert card from the All Alerts feed.
Review What Is Available on Mobile
All of the following are accessible on mobile alert cards:- Student name and email address
- Predicted phase
- Rationale tab, including screenshots
- Browsing History tab, including screenshots
- Previous Actions Taken tab
- Other Alerts tab
- Notes tab, including the ability to write a new note
- Parent or guardian information (when applicable)
- Toggle actions taken
- Select a risk level
- Download as a PDF
Review Mobile Limitations
The following functions are accessible on a desktop or laptop browser but are not currently available on mobile:- Snooze an alert
- Provide feedback through “Did we get this right?”
- Go to deployment Settings
- Go to the Dashboard Overview
Navigate Out of an Alert Card on Mobile
Click the three horizontal lines in the upper right corner of the page. From the menu, select where you want to go:- All Alerts for the deployment
- GoGuardian Privacy Center
- GoGuardian Beacon Help Center
- Sign Out of Beacon
Set Your Browser to Request Mobile Website
If alert cards appear in desktop layout on your phone, confirm that your browser is set to request the mobile version of websites.Safari (iPhone)
Safari (iPhone)
- Go to beacon.goguardian.com in Safari.
- Tap the AA button in the address bar to open the Page Menu.
- Confirm that Request Desktop Website is not selected.
- Under Website Settings for beacon.goguardian.com, confirm that the Request Desktop Website toggle is turned off.
Chrome (Android or iPhone)
Chrome (Android or iPhone)
- Open the Chrome app and go to beacon.goguardian.com.
- Tap the three-dot menu in the upper right corner.
- Confirm that Desktop site is not checked.
SMS Notifications
Respond to a Beacon text message alert and end the escalation cycle.
Configure Alert Notifications
Enable SMS notifications to receive mobile alerts.
Dashboard Overview
Navigate the full Beacon dashboard on desktop.
Stop Email Notifications
Take action on an alert to stop ongoing email notifications.