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The Student may be idle status means a student has not moved their mouse or pressed a key on their keyboard for 10 minutes. When that threshold is reached, the message appears on the student’s class tile and shows how long the student has been inactive.

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Possible Cause 1: Student Is Present but Inactive

The student is present but has not interacted with their mouse or keyboard in at least 10 minutes. This can happen when a student is watching a long video or a live presentation, such as a Google Meet. Resolution: Have students who are present interact with their computer at least once every 10 minutes. "Student may be idle" message displayed on a students class tile demonstrating the idle detect feature

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Possible Cause 2: Student Is Away from Device

The student is physically away from their computer. Resolution: Contact the student via chat or another means to check whether they respond.

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Resources

Use Teacher Chat

Send messages to students directly from GoGuardian Teacher.

Start a Classroom Session

Learn how to start and manage a classroom session.

Active Screens View

Review what students are doing on their screens in real time.

Student Offline

Troubleshoot when a student appears offline in Teacher.
Last modified on July 15, 2026