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If GoGuardian Discover shows no data, partial data, or unexpected gaps, review the active filters, roster data, and your access.

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Review the Active Filters

  1. Go to Discover.
  2. Open Dashboard or App Catalog.
  3. Review all active filters.
  4. Clear the filters, then apply them again one at a time.
  5. Expand the date range.
  6. Check whether the expected data appears before you reapply additional filters.
A selected grade level, school, OU, classroom, operating system, or date range can exclude data that does not match every active filter.

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Check Grade-Level Data

The grade levels available in Discover come from student roster data supplied through Clever, ClassLink, or OneRoster in GoGuardian Org Management.
  • If Grade Levels is not available, confirm that your organization has a supported roster integration and that the roster source supplies student grade levels.
  • If an expected grade level is missing or incorrect, update the affected students in the roster source.
  • After correcting grade-level data, run a roster sync in GoGuardian Org Management and check Discover again after the sync completes.
Discover applies grade levels to browsing activity collected on or after August 31, 2026. Earlier browsing activity does not include grade-level data.

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Check School Data

The schools available in Discover come from your organization’s Clever or ClassLink roster integration.
  • If Schools is not available as a filter, your organization does not have school data available to Discover.
  • If an expected school is missing, confirm that Clever or ClassLink shares the school with GoGuardian.
  • If a school is available but shows incomplete data, confirm that the expected roster OUs are associated with that school in your roster source.
  • If school information recently changed, run a roster sync from the Integrations page in GoGuardian Org Management, then check Discover again after the sync completes.
Update missing or incorrect school information in Clever or ClassLink rather than in Discover. For setup and sync steps, see Sync Rosters with Clever or ClassLink.

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Check Your Access

Discover data is limited to the OUs assigned to your Discover role. If another administrator can see data that you cannot, ask a GoGuardian Org Management Super User to review your Discover role and OU access. See User Roles and Permissions for details.

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Contact Support

If the issue continues, contact GoGuardian Support and include:
  • Product name: Discover
  • Organization name
  • The affected dashboard or App Catalog view
  • The date range and active filters
  • The school name, if the issue is school-specific
  • The selected grade levels, if the issue is grade-specific
  • Whether a Clever, ClassLink, or OneRoster sync completed successfully

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Resources

Last modified on September 2, 2026