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Hallway shows who’s at your school right now. At a site that uses GoGuardian Visitor, Visitors on Site lists every visitor who has checked in and hasn’t checked out yet, with their photo, where they’re headed, and how long they’ve been on site. Administrators and staff around the building can see who’s on site from a computer or a phone’s browser, without calling the front office. Hallway access is separate from Visitor access. Staff with Hallway access see Visitors on Site without being assigned to a check-in point. Site Admins can give hall monitors and staff on hallway duty the list of who’s on site without giving them the Front Desk, the Activity Log, or screening results.

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Open Hallway

Site Admins always have Hallway access. To give it to all staff, a Site Admin turns on Allow Staff Access to Hallway in Settings → Hallway, or adds specific staff to Hallway Users. See Users and Permissions.
  1. Sign in to GoGuardian Hall Pass or GoGuardian Visitor.
  2. Select Hallway in the left-hand product navigation.
  3. Verify the result: Visitors on Site appears at the top of the page, with the number of visitors next to it.

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Find Visitors on Site

Visitors on Site lists visitors checked in with a visitor form at every check-in point at the site, not only the check-in points you’re assigned to. The oldest check-in is first. Students checking in and guardians picking up a student don’t appear, the same as Currently Checked In on the Front Desk. A visitor appears once they finish checking in. A visitor who’s still checking in, including one waiting for staff to review a screening alert, isn’t listed yet, and a denied check-in never appears. If you got an alert about a visitor, see Respond to a Visitor Alert. Each visitor shows:
  • Their photo from the Confirm Visitor Identity step, if one was taken
  • Their name
  • Where they’re headed: the destination they chose, or their host if they didn’t choose one
  • How long they’ve been on site
To change the layout, click Grid or Table. The table adds the Form and the Checked in time, and shows both the destination and the host. Your layout choice also applies to student passes. To find a visitor, enter a name, form, destination, or host in Search…. The search also filters the student pass list. To collapse the list, click Hide Visitors. Hallway remembers your layout and what you hide in this browser, so they stay the same the next time you open Hallway on this computer. Hallway updates on its own about every 10 seconds. A visitor who checks in at a kiosk or the Front Desk appears without refreshing the page, and a visitor who checks out drops off the list. At midnight in your site’s time zone, GoGuardian Visitor checks out any visitor still checked in, so the list starts each day empty. Hallway in grid view with Visitors on Site listing 4 fictional visitors with their photos, destination or host, and time on site, above Student Passes with active and expired passes for fictional students

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View a Visitor’s Details

  1. Click a visitor’s card, or click View in table view. Visitor Details opens.
  2. Review the details:
    • Checked In: the date and time the visitor checked in
    • Time On Site: how long they’ve been on site
    • Check-In Point: where they checked in
    • Destination: the destination they chose, or “No destination given”
    • Host: the host they chose, or “No host given”
    • Form: the form they checked in with
  3. If the visitor has a photo, click it to see it larger.
  4. If you have Visitor access at the visitor’s check-in point, click View in Activity Log to see the full check-in, including screening results and form answers. See Activity Log.
Hallway shows only these details. Screening results, form answers, and ID images stay in Visitor. Only Site Admins and staff assigned to that check-in point can see them. Hallway shows a visitor’s photo only while they’re on site, not after they check out. Visitor Details dialog for a fictional visitor with their photo, Checked In, Time On Site, Check-In Point, Destination, Host, Form, View in Activity Log, and Check Out

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Check Out a Visitor

You can check a visitor out from Hallway if you’re a Site Admin or a staff member assigned to the check-in point where the visitor checked in. Otherwise, the card shows View Details in place of Check Out, and Visitor Details shows only Close.
  1. In grid view, click Check Out on the visitor’s card. In table view, click View, then click Check Out in Visitor Details.
  2. In “Check out [name]?”, click Check Out. A check-out can’t be undone, but you can change the check-out time later in the Activity Log.
  3. Verify the result: The visitor no longer appears in Visitors on Site, and the count goes down by 1.

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See Student Passes

If your school also uses GoGuardian Hall Pass, Student Passes appears below Visitors on Site. It lists active, overtime, and expired passes. Passes waiting for approval are collapsed above the list. Click Show requests to see them. To collapse the student passes, click Hide Passes. For working with passes, see Use Hallway.

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Troubleshoot Hallway

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Resources

Last modified on November 3, 2026