Orchard or Certified Content Isn’t Appearing
Certified Content and the full Content Orchard are available to school- and district-level Pear Deck accounts.- You can only preview the first two slides of a lesson. This is the expected behavior for accounts that are not part of a school or district subscription. Confirm your account tier under Check Your Account and Subscription Level.
- Certified decks don’t show the Certified badge or don’t appear. Open the Content Orchard tab from the Pear Deck home page and confirm you’re signed in with your school account rather than a personal one.
District Library Content Is Missing
The District Library is a shared, district-managed library with its own requirements.- The District Library tab isn’t there. The tab appears only for accounts on a domain or district Pear Deck subscription. Individual and free accounts do not have access.
- You don’t see the tab inside your LMS. The District Library is available only from the Pear Deck web app at app.peardeck.com. It is not available inside Canvas, Schoology, or Microsoft Teams — open the web app instead.
- A colleague’s lesson isn’t listed. A lesson appears only after it’s published, and it disappears if the author unpublishes it or a Subscription Manager removes a reported lesson.
Templates Aren’t Loading
- A template is locked or unavailable. Some premade slide templates require a Premium school or district subscription. Confirm your tier below.
- Templates or the sidebar won’t load at all. This is usually a browser, cookie, or extension problem rather than a content problem. See Fix the Pear Deck Extension Not Loading in Google Slides and Troubleshoot “Pear Deck Couldn’t Load”.
Check Your Account and Subscription Level
Content availability depends on your account tier, so confirm it before assuming content is broken.- Sign in at app.peardeck.com and confirm you’re using your school- or district-provided account, not a personal Google account.
- Review your plan. Free and individual accounts do not include the District Library and have limited Content Orchard previews; school and district plans unlock the full libraries. See Manage Your Pear Deck Account.
- If your district has a subscription but your account isn’t recognized as part of it, contact your Subscription Manager to confirm your account is included.
Request Content From Your Subscription Manager
Your Subscription Manager is the person in your district who manages the Pear Deck subscription and the District Library.- To add a lesson to the shared library, publish it yourself or ask a colleague to, following Use District Library.
- To flag content that shouldn’t be in the library, use Report this File; the report goes to your Subscription Manager for review.
- For access or subscription questions, see Subscription Manager Overview.
Contact Support
If content is still missing after you’ve confirmed your account and subscription, contact Pear Deck support with your account email, the lesson or template you’re trying to reach, and whether the problem happens in the web app, an LMS, or the Google Slides add-on.Pear Deck Certified Content
Browse and copy Certified Content from the Content Orchard.
Use District Library
Publish, find, and manage lessons in the shared district library.
Fix the Extension Not Loading
Resolve the Pear Deck add-on failing to load in Google Slides.
Subscription Manager Overview
Understand who manages your district’s subscription and library.