Manage Fleet Users

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Add a User Account

1. Go to manage.goguardian.com and select User Management.
2. Click Add User to add a single user, or Bulk Add/Update to add multiple users via CSV. For bulk add, place user names in the first column and email addresses in the second column.
3. Enter the user’s name and email address.

4. Turn on Enable User to activate the account. By default, new users are disabled.
5. Optional: Turn on Super User to give the user full administrative control, including the ability to add, modify, and remove other users.
6. Optional: Assign OU access if the user needs access to GoGuardian Admin for specific organizational units.
7. Click Add User.
8. Verify the result: The user receives an email prompting them to set a password and complete account setup.

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Grant Fleet Access to a User

1. Go to manage.goguardian.com and select User Management.
2. Find the user and click Edit.
3. Click the dropdown next to GoGuardian Fleet and select Enabled.
4. Click Save User.
5. Verify the result: The user can now sign in at fleet.goguardian.com.

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Revoke Fleet Access from a User

1. Go to manage.goguardian.com and select User Management.
2. Find the user and click Edit.
3. Click the dropdown next to Fleet and select Disabled.
4. Click Save User.
5. Verify the result: The user can no longer access GoGuardian Fleet.

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Fix an Authorization Error

1. Go to manage.goguardian.com using an administrator-level account and select User Management.
2. Find each affected user and click Edit.
3. Set the dropdown next to GoGuardian Fleet to Enabled.
4. Click Save User. Repeat for each affected user.

1. Go to manage.goguardian.com and select User Management.
2. Click Add User.
3. Enter the name and email address of the account that needs Fleet access. In the Roles section, set GoGuardian Fleet to Enabled.
4. Click Add User.
5. Verify the result: The new account can sign in to Fleet at fleet.goguardian.com.

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Resources

• Understand GoGuardian Fleet
• Import Devices