Skip to main content
GoGuardian Fleet’s Repairs tab lets IT teams log and track every device repair from start to finish. Each device can have multiple repair tickets over its lifetime, and each ticket tracks repair type, status, costs, time spent, and images.

​
Start a Repair Ticket

  1. Go to fleet.goguardian.com and select the Repairs tab.
  2. Click Create New Repair.
  3. Enter the device’s serial number, asset ID, user, or location in the search field and select the device.
  4. Select the type of damage from the Type of Damage dropdown. Select Other Issue if the damage type is not listed, and use the Notes field to describe the issue.
  5. Select the initial repair status — typically Needs Repair or Destroyed.
  6. Enter any relevant notes.
  7. Optional: Select Assign a Loaner to assign an available loaner device to the student while the device is being repaired.
  8. Optional: Select Send notification email to notify a specified email address that the repair has started.
  9. Click Create Repair.
  10. Verify the result: A repair ticket appears in the Repairs tab.
repaired2.png

​
Update a Repair Ticket

Use these repair status options to reflect the current state of a device in the repair process: To update a repair ticket:
  1. Select the Repairs tab and click View More to the right of the device. Use Search or filters to find it.
  2. Use the Repair Type dropdown to change the type of repair if needed.
  3. Use the Images section to upload photos of the device or repair process (JPEG, PNG, or GIF, max 10 MB each).
  4. Use the Status dropdown to set the current repair status.
  5. Verify the result: The status updates immediately.

​
Record Repair Costs and Time

Tracking costs per repair ticket gives you a running total of what each device has cost to maintain over its lifetime.
  1. Open a repair ticket by clicking View More next to the device.
  2. In the Cost of Repair section, enter the cost amount, time spent (in minutes), and any notes about the expense.
  3. Click Add Cost.
  4. Verify the result: A cost line item appears in the Cost panel with the running total for this ticket.
To delete a cost line item, click Delete on the entry. Optional: Click View/Print Invoice or Email Invoice to send or print a record for billing or documentation.

​
Complete a Repair

  1. Open the repair ticket and set the Repair Type to what was fixed.
  2. Upload any repair photos.
  3. Enter the final repair cost, time spent, and notes, then click Add Cost.
  4. Set the Status dropdown to Completed or Repaired.
  5. Verify the result: The ticket shows Completed status and the device can be reassigned to a student or location.
repairing.png Fleet menu. Repairs (selected) Repair Details for #346356 (completed) Repair Type: Connectivity Issue. Device… Cost of Repair section: Total Cost: $0.00, Hours Spent 0.00, Add Cost text box, time spent (minutes) text box,… Images (0) Area to click or drag files for upload. Previous Device Repairs (8) Listed by date, type of issue, and… Fleet Menu, repairs (selected) Activity Log (selected). Activity Log for Asset ID listed from most recent

​
View All Repairs for a Device

Each repair ticket in the Repairs tab represents a single repair event. A device with multiple repairs will have multiple entries.
  1. Select the Repairs tab and find any repair ticket for the device.
  2. Click View More to open the repair detail panel.
  3. Scroll to Previous Device Repairs at the bottom of the panel to see all historical repairs for that device.
  4. Click any previous repair to review its details.
mceclip0.png image.png

​
Filter Repairs by Type or Status

  1. Select the Repairs tab.
Fleet Menu: Repairs (selected) List of repairs includes: date created, status (completed, awaiting parts, needs… 2. Click the filter icon in the Status column and select the status you want — for example, Needs Repair. needs-repair.png 3. Click the filter icon in the Repair Type column and select the repair type — for example, Screen Issue. filter-repair-type.png 4. Verify the result: The table shows only repair tickets that match both filters.

​
Resources

Last modified on July 10, 2026